Management & Maintenance

Homepage Twin PackKeeping your website updated is essential to maintain a relationship with existing or potential customer’s or service users, and to ensure against software failings and security vulnerabilities. Websites that are not regularly updated and maintained may risk visitor fallout and malfunction of software / plugins that are active on your website.

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We provide four main support options. Contact us to get started.

If there is not an existing support package from First Stop that fully suits your needs we can negotiate a tailored arrangement for you.

“Remember, the back-end functions of your website need maintenance as well”

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Maintenance packages

These are our most popular technical and ongoing design support packs. The table shows the main features included with your chosen package. No fixed monthly commission or fees applied to our packages.

Shaded features may not be included as standard. These will be discussed with your allocated designer.

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Fixed-24-Budget
per package
£236.00
24 hours of design and technical support
Package ensures a special low rate of less than £9.84 per hour
* Exclusively for small organisations & enterprises
Credit over a flexible period
Theme upgrades / updates
Full website upgrades (one per year)
Maintenance & updating of plugins / software
Update of pages / posts at your request
Management of SPAM & suspicious login
Website monthly backup
Monthly maintenance charge £14.76 (deducted from credit)
Pay-As-You-Go options
Top-up reminders
* No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Details
Fixed-365-Budget
per package
£745.00
Up to 150 hours of design and technical support
Package ensures guaranteed support over a twelve month period
* Exclusively for small organisations & enterprises
Spreading costs over 4 quarterly periods
Easier budgeting of your annual website costs
Theme upgrades / updates
Full website upgrades (one per year)
Maintenance & updating of plugins / software
Update of pages / posts at your request or quality control of submitted content
Optional MailChimp newsletter set-up
Management of SPAM & suspicious login
Website monthly backup
Monthly maintenance charge £14.76 (deducted from credit)
Pay-As-You-Go options
Top-up reminders
* No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Details
Fixed-365-Standard
per package
£1,250.00
Up to 150 hours of design and technical support
Package ensures guaranteed support over a twelve month period
* Standard pack for most organisations & enterprises
Spreading costs over 4 quarterly periods
Easier budgeting of your annual website costs
Theme upgrades / updates
Full website upgrades (one per year)
Maintenance & updating of plugins / software
Update of pages / posts at your request or quality control of submitted content
Optional MailChimp newsletter set-up
Management of SPAM & suspicious login
* Website monthly backup
Renewal of third party services (by arrangement)
Monthly maintenance charge £20.33 (deducted from credit)
Pay-As-You-Go options
Top-up reminders
* No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Details

* All particular service specifications are indicated above.

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First Stop Training

A free training session is offered at our discretion. All customers will have access to our online tutorial guides or can purchase from our affordable training options. We will visit your premises and carry out sessions on a one-to-one or group basis. For clients outside Birmingham, the Black Country and surrounding, areas there may be additional charges.

See details of our training packages in the First Stop Shop >  |  See tutorials >

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Self Management

If you are managing your own website we can advise or train you on the use of the editing tools.  The various providers that we use incorporate modern online technology which means that you don’t have to be an expert in HTML and coding in order to edit and update your site. Some elements of all websites will require specialist maintenance.

Where possible we will come out to your premises to deliver training, but in most cases this is done using Internet-based resources and talking to our customers via telephone or email. Training in use of the on-line management tools will be charged at the same hourly rate as the design phase. Visit Knowledgebase >

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Supported Self Management

We can be available to give advice and support on the editing and management of your website as the need arises. If you just need a quick question answered, help with a technical matter or support regarding additional services such as online newsletter campaigns. this is normally via email or telephone. Visit Knowledgebase >

In some cases there will be no charges for issues that can be resolved quickly over the telephone or by email.  More detailed advice will be charged at the same hourly rate as the design phase.

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