Online Support stethoscopeImportant Update : Optional maintenance for cloud-based websites. This notice is aimed at all First Stop Design customers using either WiX, Duda, Webydo or Moonfruit website builder platforms.

Unlike websites built on open source platforms such as WordPress, cloud-based platforms like those mentioned above do not require as much software/plugin maintenance, helping keep down maintenance costs.

However, even cloud-based platforms need occassional reviews to ensure everything on your website is working as it should. This might also be unseen systems operating in the background.

As a result First Stop is extending an optional monthly health check to affected customers.

Our ‘Fixed-24-Support for The Cloud’ service will be launched in March 2018.

What’s included in the service?

  1. Security email alerts will be managed by us on your behalf.
  2. Review of website apps and backend operations undertaken by our team on a monthly basis or as the need arises
  3. We will undertake and follow up technical support tickets (max 1.5 hours p/month) to your platform providers when troublshooting is required
  4. Management of SPAM and suspicious login or registrations will be carried out by our team on a monthly basis or as the need arises

Cost = £22.50 per month (min period 6 months)
Payment Methods:
Advanced credit payment – £135.00
Direct Debit transfers – £82.50 every 3 months in advance

Important Note: Alternatively, for customers already using any of our maintenance services, the monthly fee will be deducted from any existing support credits.

To enquire please contact our admin team or your designated First Stop Design associate.

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